Due to the highly customized nature of the items available for purchase on our store, refunds or returns will only be offered due to manufacturing or quality defects.
All items are quality checked prior to shipping by our manufacturer, and have a 99.9% approval rating through the Sunshine team. If you have any issues, we would be happy to discuss. Please send a picture of the damages to “Hello@SunshineAttire.com” and we will handle each refund/return/exchange on a case-by-case basis.
All products are pre-ordered, customized and collaborated by Sunshine Attire and will typically take 9-12 weeks from the end of the pre-sale period to be delivered. Delivery can potentially take longer due to factory delay and refunds will not be offered due to shipping delays out of Sunshine Attire’s direct control.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at: Hello@sunshineattire.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You can reach out to Hello@sunshineattire.com for any exchange inquiries.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too!